Shipping Policy

Thank you for shopping with CONNECT. Here you’ll find everything you need to know about order processing, delivery times, shipping costs, and tracking.

🚚 FREE SHIPPING ON ALL ORDERS

All orders qualify for FREE SHIPPING, with no minimum purchase required.

The price displayed at checkout is the final product price, excluding any applicable taxes or import duties that may be imposed by your local authorities.

📦 Order Processing

Orders are typically processed within 1–3 business days.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, processing may take a few additional business days. If there is a significant delay with your order, we will make reasonable efforts to notify you by email.

🇺🇸 Estimated Delivery Times

For orders shipped within the United States:

• Standard Shipping: 5–10 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors outside our control, including weather conditions, carrier delays, holidays, customs procedures, or other unforeseen circumstances.

📬 Order Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 48 hours to appear or update after your package has been shipped.

Please note that tracking updates are controlled by the shipping carrier and may occasionally experience delays.

🛃 Taxes, Duties & Import Fees

For orders shipped within the United States, applicable sales taxes may be collected at checkout where required by law.

For international orders, if customs duties, import taxes, or other fees are imposed by the destination country, these charges may be the responsibility of the customer.

CONNECT does not control or determine customs charges imposed by local authorities.

📦 Lost, Delayed, or Missing Packages

If your tracking information shows that your package was delivered but you did not receive it, or if your package has exceeded the estimated delivery timeframe without any tracking updates, please contact us at:

towersupplygroup@gmail.com

We recommend contacting us within 7 days of the expected delivery date so that we can investigate the situation with the shipping carrier.

We will make reasonable efforts to assist you and work with the carrier to determine the status of your shipment.

📍 Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the package needs to be reshipped.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at towersupplygroup@gmail.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

❓ Contact Us

If you have any questions regarding your shipment or delivery, please contact us at:

Email:
towersupplygroup@gmail.com

Customer Support Hours:
Monday–Friday
8:00 AM–12:30 PM
2:00 PM–5:30 PM