Refund policy
Returns & Refund Policy
At CONNECT, we want you to shop with complete confidence. If something doesn’t go as expected, we’re here to help.
✅ 100-Day Money-Back Guarantee
You have 100 days from the date you receive your order to request a return.
To be eligible for a return, the product must be unused, in the same condition in which you received it, and in its original packaging. You’ll also need your order number or proof of purchase.
📩 How to Start a Return
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Email us at towersupplygroup@gmail.com with your order number and the reason for your return.
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We’ll respond within 24–48 hours with return instructions and the appropriate return address.
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Once we receive and inspect your product, we’ll confirm whether your refund has been approved.
Products sent back without contacting us and receiving return instructions first may not be accepted.
📦 Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and provide photos of the product and packaging.
Depending on the situation, we’ll provide a replacement at no additional cost or a full refund.
💳 Refunds
Once your return is approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, contact us at towersupplygroup@gmail.com and we’ll help you track it.
🔄 Exchanges
If you would like a different product or variation, the fastest option is generally to return the original product under our return policy and place a new order once your return has been approved.
🇺🇸 United States Customers
This policy is designed for orders shipped within the United States. Returns and refunds are subject to the terms described above and applicable U.S. consumer protection laws.
📧 Contact Us
For any questions regarding returns, refunds, or your order, please contact us at:
Email:
towersupplygroup@gmail.com
Customer Support Hours:
Monday–Friday
8:00 AM–12:30 PM
2:00 PM–5:30 PM